Chief Customer Officer
Sit-Down

Series
37000+ Members in CX

Once a month, industry leaders in CX will be at the Chief Customer Officer Live Series. They are committed to delivering transformation strategies that will build agility, speed, intelligence and innovation.

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Contact Centre

Sit-Down Series

9000+ Members in Contact Centres

Upcoming editions

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40% More
interactions
& engagement
Than annual
conferences
and expos
Every edition
100+
New attendees
Sessions
15+
Every edition with industry leaders and craft masters
3x Relationships & connections
Than annual conferences
and expos
Leading tech providers
Discover technology providers
that enable innovation in your industry
1:20
Vendor : Practitioner

Designing conversations

With industry analysts that dedicate every day to the best methods of extracting and sharing valuable knowledge our focus is only one thing, enablement, whatever your goal may be.

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Audience

Techshow

Technology providers in:

Focus

Discussion Topics at Contact Centre Sit-Downs

What’s next in omni-channel optimisation and what to aim for?
Contact centre automation and assessing your readiness to take the next steps
Strategies to Elevate personalisation and enhance any experience
Exploring digital AI to reduce customer friction
Aiming for an anytime, anywhere approach with anyone to deliver the experience your customers want
Elevating capabilities in analytics and improve the use of data in contact centres
The future of work and building the foundations of a hybrid contact centre workforce

Our experts

Meet our experts and advisors in CX

Partnering with leaders in CX globally to curate and form the latest insights in your industry.

Nima Motazed

Head of Global Bus Solutions

Swissre

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Nima Motazed
:

Nima Motazed

Head of Global Bus Solutions

Swissre

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Nima Motazed
:

Gabriella Lambert

Customer Experience Director

cxpartners

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Gabriella Lambert
:

Sakhee Dheer

Digital Marketing Lead

Facebook

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Sakhee Dheer
:

Amanda Singleton

Chief Customer Officer

Watercare Services Ltd

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Amanda Singleton
:

Sian Rowlands

Director

Domain

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Sian Rowlands
:

Ujjyaini Mitra

Chief Data Officer

Zee Entertainment

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Ujjyaini Mitra
:

Sanjay Sharma

Worldwide Support Leader

Wunderman Thompson

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Sanjay Sharma
:

Donald Lim

Regional Head

VMLY&R

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Donald Lim
:

Liz Heathwood

Associate Director

EY

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Liz Heathwood
:

Gideon Perrott

Chief Experience Officer

Kangan

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Gideon Perrott
:

Luka Popovac

Head of Customer Experience

Mc Donalds

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Luka Popovac
:

Eva Garcia

General Manager

Endeavour Foundation

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Eva Garcia
:

Todd Stevenson

Chief Customer Officer

Colonial First State

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Todd Stevenson
:

Tina Morrell

General Manager

NRMA

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Tina Morrell
:

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