CCO Sit-Down Series
May Edition
United Kingdom
May 24, 2022
|
Virtual
CX Talent: Understanding the Current Workforce and Navigating the War on Talent

•           The great resignation or the great onboarding, challenge meets opportunity

•           Creating and mastering the balance in work flexibility.

•           Defining your talent strategy and what success means for your CX teams

•           Understanding the new generation’s mentality and creating the path for harvesting and developing the right attributes in your CX teams

•           Harmonising your data strategy with your organisational culture, flexibility and growth plans for your teams

•           Gaining a competitive advantage through reward and recognition and career pathways

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Chief Customer Officer
Sit-Down Hybrid

Theme:
CX Talent: Understanding the Current Workforce and Navigating the War on Talent
Format:
Sit-Down Hybrid
Sit-Down Virtual
Location:
May 24, 2022
9:00 am
to
11:25 am
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Register to attend
Note: You may be charged for this event if you do not have a membership or a coupon code.
Sessions
09:00 AM - 09:05 AM | 24 May 2022
Welcome Note
09:05 AM - 09:25 AM | 24 May 2022
Thought Leadership: Building Resilience and Sustainability in Supply Chains - Freshworks

For many supply chain leaders, the focus goes behind efficiency and...See more

09:25 AM - 09:45 AM | 24 May 2022
Keynote: Defining your Talent Strategy and what Success Means for your CX Teams

Creating the path for harvesting and developing the right attributes in ...See more

09:45 AM - 10:05 AM | 24 May 2022
Thought Leadership: How to Deliver Better Customer Experience

Here we cover all aspects of creating the best CX experience, from...See more

10:05 AM - 10:25 AM | 24 May 2022
Keynote: Understanding the New Generation’s Mentality

Creating the path for harvesting and developing the right attributes...See more

10:25 AM - 10:45 AM | 24 May 2022
Keynote: Repositioning CX to Realise the True Value

Customers never stop evolving so nor should your CX, so what...See more

10:45 AM - 11:05 AM | 24 May 2022
Keynote: The Hiring Race

When covid first showed it's ugly face organisations needed to downsize...See more

11:05 AM - 11:25 AM | 24 May 2022
Panel: Creating the Right CX Team

In todays panel we speak to CX experts how to create and foster...See more


Speakers
Jo Kelly
Head of Customer Services
London Borough of Tower Hamlets
Tianna Chan
Head of CX
Hive
Sponsors & Partners
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