CCO Sit-Down Series
July Edition
United Kingdom
Jul 26, 2022
|
Virtual
Awareness: CX can be its Own Worst Enemy, How to Right-size your CX.

CX is not the be-and-end-all of everything. We need to right size CX based on different initiatives e.g., journey maps may not be needed for minor work, scrappy CX might be ok at times vs full blown CX might be relevant at other times. Most CX professionals become obsessed by CX like accountants get obsessed with balance sheets and so CX will constantly to be balanced, to avoid becoming an oxymoron. During this edition we cover:


  • How to identify, acquire and retain customers at the base of your organisation without losing them to competitors
  • How customer prospects react to marketing campaigns
  • Breaking down the difference between Customer Experience and Customer Service and how to integrate the two

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Chief Customer Officer
Sit-Down Hybrid

Theme:
Awareness: CX can be its Own Worst Enemy, How to Right-size your CX.
Format:
Sit-Down Hybrid
Sit-Down Virtual
Location:
Jul 26, 2022
9:00 am
to
11:30 am
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Register to attend
Note: You may be charged for this event if you do not have a membership or a coupon code.
Sessions
09:00 AM - 09:05 AM | 26 July 2022
Welcome Note
09:05 AM - 09:25 AM | 26 July 2022
Thought Leadership: Building Resilience and Sustainability in Supply Chains

For many supply chain leaders, the focus goes behind efficiency...See more

09:25 AM - 09:45 AM | 26 July 2022
How to Identify, Acquire and Retain Customers at the base of your Organisation without Losing them to Competitors

Businesses attract new customers through marketing, social media...See more

09:45 AM - 10:05 AM | 26 July 2022
Thought Leadership: How to Deliver Better Customer Experience

Here we cover all aspects of creating the best CX experience, from customer...See more

10:05 AM - 10:25 AM | 26 July 2022
Keynote: How Customer Prospects React to Marketing Campaigns

It is safe to say that marketing campaign are always customer focused...See more

10:25 AM - 10:45 AM | 26 July 2022
Breaking Down the Difference between Customer Experience and Customer Service and How to Integrate the Two

Customer experience relates to how customers...See more

10:45 AM - 11:05 AM | 26 July 2022
Panel: Workshopping your CX Road Map for the Future

In this panel session we will speak with CX leaders on...See more


11:05 AM - 11:10 AM | 26 July 2022
Closing
Speakers
Sit Down
Sponsors & Partners
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