CCO Sit-Down Series
July Edition
Australia
Jul 26, 2022
|
Hybrid
Creating and Navigating the Organisation Mindset Destined for a Better Customer Experience

It is now more important than ever to make it easier for both customers and employees to get what they need, when they need it and embed intelligence into every interaction to create a path to better experiences that break down silos and unlock productivity. This needs to be done across the whole organisation, In this series we cover:


•     Transitioning from CX focused frontline teams to a more CX focused management

•     Create a customer focused mindset across the board by bridging the gap between HR and CX

•     Embracing a rapid testing and evaluation mindset: Constant Utilisation of data to assess CX growth

•     Supporting the company wide mindset by setting clear milestones and targets for CX teams

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Chief Customer Officer
Sit-Down Hybrid

Theme:
Creating and Navigating the Organisation Mindset Destined for a Better Customer Experience
Format:
Sit-Down Hybrid
Sit-Down Virtual
Location:
Jul 26, 2022
8:30 am
to
2:00 pm
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Note: You may be charged for this event if you do not have a membership or a coupon code.
Sessions
08:30 AM - 09:00 AM | 26 July 2022
Registration & Coffee
09:00 AM - 09:05 AM | 26 July 2022
Welcome Note
09:05 AM - 09:25 AM | 26 July 2022
Combining quantitative and qualitative data for comprehensive understanding to perfect your digital experience. - Fullstory

Creating amazing digital experiences is the next...See more

09:25 AM - 09:45 AM | 26 July 2022
Keynote: Transitioning to a CX Focused Management

It is now more important than ever to transition from CX focused ...See more

09:45 AM - 10:05 AM | 26 July 2022
Thought Leadership: Building Resilience and Sustainability in Supply Chains

For many supply chain leaders, the focus goes behind efficiency and...See more

10:05 AM - 10:25 AM | 26 July 2022
Keynote: Creating a customer focused mindset

Create a customer focused mindset across the board by bridging...See more

10:25 AM - 10:55 AM | 26 July 2022
Morning Tea
10:55 AM - 11:15 AM | 26 July 2022
Thought Leadership: How to Deliver Better Customer Experience

Here we cover all aspects of creating the best CX experience, from...See more

11:15 AM - 11:35 AM | 26 July 2022
Keynote: Embracing a rapid testing and evaluation mindset

The constant utilisation of data to assess CX growth...See more

11:35 AM - 11:55 AM | 26 July 2022
Thought Leadership: Embracing Digital Strategies to Propel Growth

Tackle all angles on your organisations online presence and focus on what...See more

11:55 AM - 12:55 PM | 26 July 2022
Lunch Break
12:55 PM - 01:15 PM | 26 July 2022
Keynote: Supporting the Company Wide Mindset

For Maximum CX we need to all come together, in this talk...See more

01:15 PM - 01:35 PM | 26 July 2022
Panel: Creating and Navigating the Organisation Mindset

In this panel we discuss...See more

01:35 PM - 01:55 PM | 26 July 2022
Keynote: Design Thinking for Hyper-Personalisation to Dominate over your Competitors

In this keynote we cover...See more

Speakers
Nadia Adelstein
Portfolio Manager
Sit-Down
Sponsors & Partners
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