CX Conundrum
When the online CX is the primary differentiator between brands...
CX Conundrum

Disruption is everywhere. Disruptors can be any enterprise from a small startup in the medical field to a tech giant.

CIOs need to be prepared to assist the most senior business executives to identify and compete with or join these organizations, or risk being left behind.

Download “Leading Through Digital Disruption” to learn how CIOs can stay ahead of disruption and use it as a tool for competitive advantage.

As companies face higher customer call volumes, a shortage of staff to deal with them and rising expectations, the challenges are mounting.

When customer experience (CX), especially online CX, is the primary differentiator between brands, the cost of getting this wrong are significant.

So how can organisations improve their CX? Here are a few discussion starters.

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