Experts and advisors

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Jacqui Loveridge

Chief Financial Officer

San Churros


Gerard Sitaramayya

Chief Financial Officer

CHUBB Insurance


Mistelle Jack

Chief Financial Officer

NZ Govt


Tejvir Singh

Chief Financial Officer


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Todd Stevenson

Chief Customer Officer

Colonial First State

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Todd Stevenson


My focus is on leading the effort to build a growth focused and customer obsessed business filled with inspired people.

Iā€™m bilingual in business + customer and think very differently to other senior leaders.

Business: I'm the Chief Customer Officer at CFS reporting directly to the CEO. I sit on the Senior Executive Leadership team where we manage $150b for 1.1m Australians.

As the CCO, I'm responsible for customer growth, engagement and retention. This includes the design and execution of the end-to-end experience delivered to the 1.1 million individual customers of CFS.

I'm responsible for a team of 130 across the following teams: Marketing & Communications, Brand, Events, Corporate Affairs, Digital, Digital Advice, Design, Customer Experience, Data & Analytics, Complaints, Customer Advocacy & Vulnerable Customers

I joined the financial services industry in 1998. I have deep global experience having worked in executive roles in the UK, China and the USA across distribution, strategy, marketing and administration. I have worked in both the institutional and retail markets.

Prior to joining CFS in 2010, I led the Global Innovation Council and was the China entry business lead for Russell Investments.

I hold an MBA from the University of Sydney where I also teach MBA and Masters students. I sit on a number of Boards and I also present regularly at industry events.

Customer: Iā€™m committed to delivering world-class products, services and customer experiences that drive acquisition, retention, advocacy and business results. I advocate for an ethical design-led approach which focuses on customer empathy, experimentation and innovation.

Iā€™m also committed to driving an ethical customer centric culture across the organisation that engages our employees.

My leadership experience includes (but is not limited to):

- Customer growth and retention
- Revenue growth
- Significant restructures, team design and revitalisation of team culture
- Customer / design led strategy development and implementation
- Productivity and significant cost saving / cost out initiatives
- Building and restoring brands and corporate reputation
- Digital strategy and transformation
- Driving risk culture
- Leadership of large teams where in short, "I work for my team rather than think that they work for me."


Marketing Strategy, Asset Management, Account Management ...